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Walt Disney World Resort

Keep that line moving please!

January 2, 2011

Image via Wikipedia We hate waiting in lines Lots of HR people have been taking trips down here to Florida recently to visit the Mouse – Mickey Mouse, of course.    The holiday season always brings out the tourists in Florida, and everything gets a little busier  – more traffic, and longer lines.  We love you [...]

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Leadership and Courage at Disney – Part II

August 24, 2009

Image by Getty Images via Daylife In the first part of this two part post, I touched on some things that are part of the Disney approach that might be perceived as being either extremely cautious or unresponsive, unusual negatives for a brand that hits the mark so much of the time.   This behavior can [...]

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Memories at Disney

August 22, 2009

People Management at Disney One of the things we were exposed to at the Disney Institute was a presentation on People Management in the Magic Kingdom.  We were told all kinds of general facts, including that: At Disney, all employees are referred to as Cast Members Disney has over 2200 job titles with specific position [...]

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