What you say matters
There are a million ways to create a buzz kill in the workplace. Many of them involve short and pithy negative clichés like:
- Because that’s the way we do it.
- We’ve tried that before.
- They’ll never go for that.
Rock the boat
Too good to be true? Not really. All you have to do is remember three short phrases.
- Thank you!
- Great job!
- I’m sorry that happened. Let me make it right. ( This one works equally well with employees and customers!)