Caution, Communication and Culture

Communicating your culture

I flew through a couple of airports this weekend.  That isn’t unusual.  I may not be a seasoned travel dude like Eric Winegardner, but I get around.   This past Sunday morning,  I was standing in the TSA security line looking at the various signs posted around me, and realized that I had entered a police state.  I was surrounded by people carrying weapons, and preparing to examine my personal documents.   The people behind them waited to scrutinize my personal belongings, and if necessary, frisk my person for suspicious items.

There were signs warning me of potential terrorist threats, reminding me to report any suspicious activity, and warning me that I must comply with numerous security regulations and requirements.  If I failed to do so, then various negative consequences would occur.

Fortunately, it was a small airport, and the process went seamlessly.   None of my junk was harmed during the process, but it did get me thinking about communication and expectation.

Clearly, the leaders and employees of the TSA are forced to live in a world filled with pressure, and suspicion.  They could not do their jobs properly if they don’t believe that every person coming through their security lines is up to no good, and trying to find ways to defeat their security processes.   The communication style of the organization fits the culture.  The TSA signage offers up a true reflection of their purpose and mission, even if it is somewhat dismal and depressing in tone.

From Drop Box

Here’s the question for HR professionals to consider from the TSA example.   Do your communication and messaging accurately reflect your culture?   If they don’t, they should.

From Drop Box

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Tagged as: AirportSecurity, Business, Business Services, Communication, Culture, Security, Transportation Security Administration, TSA, United States