Comments on: My Onboarding (and offboarding) Experience with Delta Airlines http://www.thehumanracehorses.com/2010/07/02/my-onboarding-and-offboarding-experience-with-delta-airlines/ Human Resources, Labor Relations and Social media through the eyes of a baby boomer geek! Wed, 01 Feb 2012 19:48:27 +0000 hourly 1 http://wordpress.org/?v= By: http://www.itocia-foodavenue.jp/2009/03/31/event_090402 http://www.thehumanracehorses.com/2010/07/02/my-onboarding-and-offboarding-experience-with-delta-airlines/comment-page-1/#comment-10248 http://www.itocia-foodavenue.jp/2009/03/31/event_090402 Fri, 08 Jul 2011 21:48:07 +0000 http://www.thehumanracehorses.com/?p=8517#comment-10248 <strong>Online Article…...</strong> [...]The information mentioned in the article are some of the best available [...]...... Online Article……

[...]The information mentioned in the article are some of the best available [...]……

]]> By: Michael VanDervort http://www.thehumanracehorses.com/2010/07/02/my-onboarding-and-offboarding-experience-with-delta-airlines/comment-page-1/#comment-6512 Michael VanDervort Tue, 17 Aug 2010 04:04:11 +0000 http://www.thehumanracehorses.com/?p=8517#comment-6512 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">@ChareeKlimek @DeltaAssist gave me 20,000 miles back in July. See http://bit.ly/9ni6GI and http://bit.ly/bJT3Gr for the scoop on my exp!</span></span> @ChareeKlimek @DeltaAssist gave me 20,000 miles back in July. See http://bit.ly/9ni6GI and http://bit.ly/bJT3Gr for the scoop on my exp!

]]> By: The “Delta customer service responds via Twitter” post http://www.thehumanracehorses.com/2010/07/02/my-onboarding-and-offboarding-experience-with-delta-airlines/comment-page-1/#comment-5851 The “Delta customer service responds via Twitter” post Fri, 09 Jul 2010 16:25:57 +0000 http://www.thehumanracehorses.com/?p=8517#comment-5851 [...] wrote a post the other day about my worst travel experience of all time, which took place while flying home via Delta Airlines from the SHRM Global Conference.   I [...] [...] wrote a post the other day about my worst travel experience of all time, which took place while flying home via Delta Airlines from the SHRM Global Conference.   I [...]

]]> By: Michael VanDervort http://www.thehumanracehorses.com/2010/07/02/my-onboarding-and-offboarding-experience-with-delta-airlines/comment-page-1/#comment-5781 Michael VanDervort Tue, 06 Jul 2010 18:17:34 +0000 http://www.thehumanracehorses.com/?p=8517#comment-5781 @Joan - thanks for the link! @Joan – thanks for the link!

]]> By: Attitude of Entitlement = Poor Customer Service http://www.thehumanracehorses.com/2010/07/02/my-onboarding-and-offboarding-experience-with-delta-airlines/comment-page-1/#comment-5779 Attitude of Entitlement = Poor Customer Service Tue, 06 Jul 2010 15:43:24 +0000 http://www.thehumanracehorses.com/?p=8517#comment-5779 [...] satisfaction and customer satisfaction.”  In the past week or so, China , Trish McFarlane, Mike VanDervort, and Deidre Honner – exceptional HR bloggers all -  have posted about customer [...] [...] satisfaction and customer satisfaction.”  In the past week or so, China , Trish McFarlane, Mike VanDervort, and Deidre Honner – exceptional HR bloggers all -  have posted about customer [...]

]]> By: Michael VanDervort http://www.thehumanracehorses.com/2010/07/02/my-onboarding-and-offboarding-experience-with-delta-airlines/comment-page-1/#comment-5745 Michael VanDervort Sun, 04 Jul 2010 02:17:10 +0000 http://www.thehumanracehorses.com/?p=8517#comment-5745 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">@DeltaAssist it is extremely disappointing not to hear from anyone over there regarding these issues http://bit.ly/cQ2PTA #HR #shrm10</span></span> @DeltaAssist it is extremely disappointing not to hear from anyone over there regarding these issues http://bit.ly/cQ2PTA #HR #shrm10

]]> By: Michael VanDervort http://www.thehumanracehorses.com/2010/07/02/my-onboarding-and-offboarding-experience-with-delta-airlines/comment-page-1/#comment-5744 Michael VanDervort Sat, 03 Jul 2010 22:01:03 +0000 http://www.thehumanracehorses.com/?p=8517#comment-5744 @MEghanMBiro #badbadculture @MEghanMBiro #badbadculture

]]> By: Michael VanDervort http://www.thehumanracehorses.com/2010/07/02/my-onboarding-and-offboarding-experience-with-delta-airlines/comment-page-1/#comment-5743 Michael VanDervort Sat, 03 Jul 2010 22:00:38 +0000 http://www.thehumanracehorses.com/?p=8517#comment-5743 Seems to be a common theme suddenly. Seems to be a common theme suddenly.

]]> By: April Kunzelman http://www.thehumanracehorses.com/2010/07/02/my-onboarding-and-offboarding-experience-with-delta-airlines/comment-page-1/#comment-5737 April Kunzelman Sat, 03 Jul 2010 20:28:40 +0000 http://www.thehumanracehorses.com/?p=8517#comment-5737 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT @MikeVanDervort: RT @MikeVanDervort My Onboarding (and offboarding) Experience with Delta Airlines http://bit.ly/cQ2PTA</span></span> RT @MikeVanDervort: RT @MikeVanDervort My Onboarding (and offboarding) Experience with Delta Airlines http://bit.ly/cQ2PTA

]]> By: Krista Francis http://www.thehumanracehorses.com/2010/07/02/my-onboarding-and-offboarding-experience-with-delta-airlines/comment-page-1/#comment-5742 Krista Francis Sat, 03 Jul 2010 19:25:54 +0000 http://www.thehumanracehorses.com/?p=8517#comment-5742 We just flew Delta this week. Our trip wasn\'t nearly as bad as yours, but it wasn\'t great. Our first flight of the day was late, leaving us inadequate time to navigate customs, immigration and the Atlanta airport itself to get to our second flight. We literally sprinted the last 400 yards and got to the gate just as they were closing the doors. Whew. After we stopped congratulating ourselves, we realized it was now afternoon and the mad dash thru the airport meant we hadn\'t had time to grab lunch.Then we realized we were hot & sweaty from running and there was no A/C. Why was there no A/C? Well, apparently, the pilots were MIA so we sat on the tarmac for an hour, with the doors closed and no air and no lunch, waiting for them. I was so stanky I felt sorry for my seatmate. When we finally got off the ground, I learned that they wouldn\'t be selling food, even snacks, because of the short flight duration. So we were hot, tired and hungry and on top of that, the airline lost one of our three bags (how do you do that??) so we had to deal with that upon our arrival. Good luck with your customer service quest! We just flew Delta this week. Our trip wasn\’t nearly as bad as yours, but it wasn\’t great. Our first flight of the day was late, leaving us inadequate time to navigate customs, immigration and the Atlanta airport itself to get to our second flight. We literally sprinted the last 400 yards and got to the gate just as they were closing the doors. Whew. After we stopped congratulating ourselves, we realized it was now afternoon and the mad dash thru the airport meant we hadn\’t had time to grab lunch.Then we realized we were hot & sweaty from running and there was no A/C. Why was there no A/C? Well, apparently, the pilots were MIA so we sat on the tarmac for an hour, with the doors closed and no air and no lunch, waiting for them. I was so stanky I felt sorry for my seatmate. When we finally got off the ground, I learned that they wouldn\’t be selling food, even snacks, because of the short flight duration. So we were hot, tired and hungry and on top of that, the airline lost one of our three bags (how do you do that??) so we had to deal with that upon our arrival. Good luck with your customer service quest!

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